Product maintenance application process

After buying a toy, I can’t get the battery for a few months!?

After using it twice, it breaks down and becomes unresponsive!?

Wireless toys can’t connect to the remote control!?

There is a problem with APP controlled toys!?

rest assured! Most products in Waddy Store come with a one-year warranty starting from the date of purchase.

You only need to make an appointment 5-10 minutes in advance, and you can go to our two stores to arrange product maintenance follow-up.

** All bad goods do not provide instant one-for-one service**

Product maintenance application process:

Complete the product maintenance form and be sure to provide correct information to avoid delays.
After filling out the form, you can return the problematic product at any time. To expedite processing, please write down your order number, name, contact information and the words "Broken Goods Replacement" on a piece of paper and return it to our location together with the product.

Shipping: Send by shipping and provide SF tracking number
Store: Bring products to picking location yourself

After receiving the returned product from the customer, we will conduct a simple test; if it is confirmed that the product is defective, we will arrange for the defective product to be sent to the manufacturer for exchange.
When we receive new goods from the manufacturer, our customer service colleagues will notify the customer via Whatsapp; at the same time, they will fill in a form with the customer to arrange how to pick up the product.

Shipping: Please provide the SF tracking number after sending via collect .
Self-pickup: After store colleagues receive the goods, they will Whatsapp to notify the customer to pick them up.

Due to the tight manpower, we will not accept any product maintenance without an appointment , even if the customer comes to the store in person ; this way, the relevant departments can centrally handle all product maintenance follow-up.

Please note that the manufacturer needs to receive the defective product before arranging to send out a new product. The whole process will take approximately 14 to 21 working days starting from the time we receive the returned product from the customer. If the product has been discontinued, the manufacturer may arrange products of the same style but in other colors or even with similar functions as replacements, depending on the arrangements of different manufacturers.

At the same time, we hope that customers can go to our two stores to pick up products in person. Most importantly, they can check immediately to ensure that there are no problems with the products before leaving, thereby reducing the chance of needing to visit again for the same incident.

If you have any questions, please feel free to contact our customer service colleagues via Whatsapp ( https://wa.me/852 63420058 ) to inquire about product maintenance matters.

Waddy Store reserves the right to change the above terms and conditions at any time. In case of any dispute, Waddy Store reserves the right of final decision.

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What is a Lai See Card?

Red card is a traditional Spring Festival gift, symbolizing good luck and blessings. Therefore, choosing an excellent Lai See card is definitely the best choice to give to relatives and friends. During this Chinese New Year, everyone wants to try out the specially launched Chinese New Year Red See Cards, which are worth HK$200 and are limited to 50 cards. They are both practical and full of Chinese New Year atmosphere!

Benefits of buying Lai See Cards

The best thing about having a Lai See card is its flexibility and versatility. Whether you give it to your family, friends, or colleagues, it can show your care and affection. This special red envelope card not only brings surprises and happiness to your relatives and friends, but also allows you to enjoy unique discounts when making purchases. Therefore, hurry up and grab it, the quantity is limited, don’t miss it!

How to use Lai See Card?

Once you receive your Lai See card, you can use it in a variety of ways. You can shop in stores or consume easily through online platforms. Moreover, its use time is unlimited and it can add the finishing touch to your life at any time. Therefore, this Chinese New Year, don’t forget to prepare a Chinese New Year Red Card for yourself and others, because this is definitely a wise choice to add more color to the festival!

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And if the face value of the gift card does not exceed the order amount, it can be used in multiple times without having to use it all up at once!

Users can check the gift card balance at https://shop.waddystore.com/pages/check-balance-page

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eGift Card Terms and Conditions

These electronic gift cards (hereinafter referred to as "gift cards") are issued by Waddy Store.
By purchasing a gift card, you agree to be bound by these terms and conditions, our Terms of Use and Privacy Policy. The Company reserves the right to amend these terms and conditions at any time without prior notice.

How to use

Users can check the gift card balance at https://shop.waddystore.com/pages/check-balance-page
Each time you use the gift card, the system will automatically deduct the corresponding maximum amount from the gift card.
If the single consumption amount exceeds the balance, the difference must be paid

Basic Terms

Gift Cards cannot be refunded, transferred or sold to a third party after purchase
The gift card will be sent via email after purchase, please make sure the email address you enter is correct
Each gift card comes with a unique coupon code, which can be used repeatedly until the balance is used up.
Gift cards are valid for 3 months from the date of receipt

Purchase restrictions

A maximum of 5 gift cards can be purchased in a single order
Gift cards cannot be used to purchase other gift cards

Expiration and invalidity

When a gift card expires:
- Unused gift card balance will be automatically forfeited
- The Company no longer bears any obligation for this gift card
- Purchased items will not be affected
The Company is not responsible for any loss or damage of gift cards caused by the actions of the user or a third party.

Other Terms

The company reserves the right of final interpretation of the gift card
In case of any disputes, the company reserves the right to make the final decision
If you have any questions, please send a message to our customer service WhatsApp

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Happy gift choice

New Year's cards bring a lot of joy and good luck, especially during the important festival of Chinese New Year. Giving Lai See cards to your relatives and friends not only expresses your blessings, but also allows them to freely choose the gifts they like. This method is more creative than traditional cash red envelopes because people can find more fun and surprises in it.

Personalized design

The Chinese New Year red envelope cards that everyone wants to try are not only attractive in value, but also very unique in design. Whether it's a classic pattern or a modern design, each card is like a small work of art, making it perfect as a holiday gift. Whether you send it to friends or family, this kind of red card will definitely make the recipient feel liked and surprised.

Easy and convenient use

Using the Chinese New Year Red See Cards is also very simple and convenient. Simply present your HK$100 Lai See Card at supported stores or online platforms to easily deduct your purchase amount. This flexibility allows everyone to find the products they like and no longer has to worry about whether to get change when shopping. This is one of the reasons why Redemption Cards are so popular.

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