Order Cancellation and Refund Details

Order Cancellation/Request for Refund Details
 
Cancellation rules (applicable to any delivery method of Waddy Store [including Hong Kong local and overseas orders])

All orders sent to Hong Kong and overseas are not subject to cancellation or refund request. The company can only refund the corresponding shopping money to the member's account for use in the next purchase.
 
Pre-sale orders face unstable factors such as delivery delays. All manufacturers and suppliers default to non-cancellation. We are unable to cancel orders for customers.
Due to the epidemic, the whole world has been plunged into a supply chain crisis; both air transport and shipping have been severely affected in recent months, resulting in significant delays in product arrival. For this, we are deeply helpless and sorry. No matter what kind of goods it is, there is a chance that the arrival date will be later than the estimated arrival time. Even though our estimated delivery date has been extended, there are still some unforeseen and controllable factors that make it difficult to accurately predict the delivery date, such as raw material supply, production suspension, customs detention, etc. We hope for your understanding. It is believed that the epidemic will continue for some time, and it will be difficult for delivery times to return to normal for the time being.
All goods may be delayed in delivery, and the delivery date cannot be controlled or guaranteed. The goods will be shipped immediately upon arrival. We ask for your understanding (no refunds will be given for delays in delivery).
 
If the order is canceled due to the company's reasons, for example: the product is discontinued, the company will waive the above refund fee.
 
These terms were updated on January 11, 2023

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